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Assets are files and links your AI agent can share during conversations — product screenshots, demo videos, case study PDFs, blog posts, and more. They make your agent dramatically more effective because it can show, not just tell.
Imagine a visitor asks, "Can you show me how the dashboard looks?" Instead of just describing it, your agent can display an actual screenshot right in the chat. Or when a prospect asks about results, it can share a customer case study video. This kind of rich content builds trust and moves conversations forward faster.
You manage assets from Knowledge > Assets in your dashboard.
To add an asset manually:Go to Knowledge > Assets.
Click "Add."
Fill in the details:
Save.
Example assets you might add:A product demo video from YouTube or Vimeo
A downloadable PDF of your security whitepaper
A screenshot of your reporting dashboard
A link to a customer case study on your blog
An ROI calculator or comparison chart image
If you have a lot of content in one place — like a YouTube channel or a blog page with dozens of articles — you can import them all at once.
Click "Import URL" in the Assets section.
Enter the URL (e.g., your YouTube channel URL or your blog's main page).
Kilo scans the page and discovers all videos, articles, and links automatically.
Review the discovered assets and choose which ones to import.
This is a huge time-saver if you have a library of existing content.
Your agent is smart about when to share assets. It won't dump everything at once — it shares the right asset at the right moment based on the conversation context.
Behind the scenes, the AI uses special tags to display different types of content:Images appear inline in the chat, so the visitor sees them immediately without clicking away.
Videos embed a player right in the conversation — visitors can watch without leaving the chat.
Documents show as a clickable download link with the asset title.
Links appear as clickable text that opens in a new tab.
You don't need to configure this behavior. The AI decides when an asset is relevant and shares it naturally, the same way a good sales rep would pull up a case study when a prospect asks about results.
You can tag assets for specific personas. For example:Tag a technical architecture diagram for "CTO" and "Engineering Lead" personas.
Tag an ROI case study for "VP of Sales" and "Head of Marketing" personas.
Tag a security compliance PDF for "IT Director" and "CISO" personas.
When Kilo detects a visitor's role during conversation, it prioritizes assets tagged for that persona. A VP of Sales sees the business impact content; a CTO sees the technical deep-dive content.
For your most important assets — like a product overview video or a getting-started guide — you can enable "auto-share." This tells the AI to share that asset early in relevant conversations, even if the visitor didn't explicitly ask for it.
When to use auto-share:A 2-minute product overview video that gives visitors instant context
A "Why switch from [Competitor]" comparison chart on competitive pages
A pricing summary PDF for visitors on your pricing page
Tip: Be selective with auto-share. Enabling it on too many assets can make the agent feel pushy. One or two auto-shared assets is usually the sweet spot.
"Where should I host my assets?" Anywhere publicly accessible — your website, YouTube, Google Drive (with public sharing), Vimeo, or a CDN. As long as the URL is reachable, Kilo can share it.
"Can I update an asset after adding it?" Yes. Edit any asset from the Assets page. If you change the URL (e.g., you uploaded a new version of a PDF), the agent will immediately start sharing the updated version.
"How many assets should I add?" Start with 5-10 of your best pieces — a product video, a few screenshots, a case study, and a pricing doc. You can always add more as you see what visitors ask about most.
Assets & Resources
Shareable Assets
Assets are files and links your AI agent can share during conversations — product screenshots, demo videos, case study PDFs, blog posts, and more. They make your agent dramatically more effective because it can show, not just tell.
Imagine a visitor asks, "Can you show me how the dashboard looks?" Instead of just describing it, your agent can display an actual screenshot right in the chat. Or when a prospect asks about results, it can share a customer case study video. This kind of rich content builds trust and moves conversations forward faster.
Adding assets to your library
You manage assets from Knowledge > Assets in your dashboard.
To add an asset manually:
- Title — what the visitor sees when the asset is shared (e.g., "Product Dashboard Overview")
- Type — choose from image, document, video, or link
- URL — the web address where the asset is hosted (e.g., https://www.acme.com/images/dashboard-screenshot.png)
- Key — a unique identifier, auto-generated from the title (e.g., product-dashboard-overview). You can customize this if you prefer shorter keys.
Example assets you might add:
Bulk import from a URL
If you have a lot of content in one place — like a YouTube channel or a blog page with dozens of articles — you can import them all at once.
This is a huge time-saver if you have a library of existing content.
How the AI shares assets in conversations
Your agent is smart about when to share assets. It won't dump everything at once — it shares the right asset at the right moment based on the conversation context.
Behind the scenes, the AI uses special tags to display different types of content:
You don't need to configure this behavior. The AI decides when an asset is relevant and shares it naturally, the same way a good sales rep would pull up a case study when a prospect asks about results.
Persona tags: show the right content to the right people
You can tag assets for specific personas. For example:
When Kilo detects a visitor's role during conversation, it prioritizes assets tagged for that persona. A VP of Sales sees the business impact content; a CTO sees the technical deep-dive content.
Auto-share: proactively surface key content
For your most important assets — like a product overview video or a getting-started guide — you can enable "auto-share." This tells the AI to share that asset early in relevant conversations, even if the visitor didn't explicitly ask for it.
When to use auto-share:
Tip: Be selective with auto-share. Enabling it on too many assets can make the agent feel pushy. One or two auto-shared assets is usually the sweet spot.
Common questions
"Where should I host my assets?" Anywhere publicly accessible — your website, YouTube, Google Drive (with public sharing), Vimeo, or a CDN. As long as the URL is reachable, Kilo can share it.
"Can I update an asset after adding it?" Yes. Edit any asset from the Assets page. If you change the URL (e.g., you uploaded a new version of a PDF), the agent will immediately start sharing the updated version.
"How many assets should I add?" Start with 5-10 of your best pieces — a product video, a few screenshots, a case study, and a pricing doc. You can always add more as you see what visitors ask about most.